Personal Student Support

The Office of Student Support and Accountability (OSSA) is the central place for College of Engineering students, parents, faculty, and staff to seek assistance in navigating the complex issues of campus life. This may include: receiving support, evaluating individual needs and reviewing options for problem solving, and learning about available resources for a student struggling with a challenge or unmet need. OSSA staff members provide developmentally appropriate assistance to individual students and student communities who are experiencing life situations that pose a barrier to taking full advantage of their Michigan experience. We assist students as they integrate the rich array of available resources to help problem solve concerns and enrich their student life.

The OSSA staff members possess an effective understanding of University policies, procedures, and community life and can work with individual students, student groups, parents, staff, and faculty to address conflicts, eliminate barriers impacting a student’s pursuit of educational and personal goals, and identify and connect with campus and community resources that promote restoration and success. Staff members work cooperatively with students to identify and plan strategies to address areas of concern or unmet needs and to affect problem resolution.


Critical Incidents

A critical incident is defined as an emergent situation impacting a student’s Michigan experience that requires swift, supportive, student-centered, and direct intervention to seek a resolution or address the issue that is impacting the student. A student of concern is a person who has demonstrated concerning behaviors that are having an impact on their campus life or a student who experiences a critical incident and needs assistance or support. OSSA staff members will work with students of concern who come into the Office of Student Support and Accountability and/or who are brought to OSSA’s attention by campus partners, family members, students, and/or other community members. Critical incident case management will involve on-going interventions with a student, the creation of direct connections with campus and community resources, and continuous follow-up until the issue is addressed or resolved appropriately.

Areas of student need or assistance include:

  • Academic distress due to personal issues
  • Emergency/crisis situations
  • Concerning or unsafe behavior
  • Medical illness/injury/hospitalization and post hospitalization coordination and support
  • Mental health need or hospitalization and post hospitalization coordination and support
  • Financial hardship/distress
  • Death or serious illness of a family member
  • Communication difficulties
  • Personal safety needs
  • Off-campus housing conflict or concern
  • Unresolved conflict or relationship distress
  • Loss/unexpected change in housing
  • Community supports
  • Inability to find necessary resources